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VuePoint Order Fulfillment PDF Print

VuePoint™ Advanced Order Processing System delivers all aspects of catalog management and order fulfillment including shipping, receiving, returns and stock control with managed on-line systems that are fully integrated with all OneVue VuePoint™ products.  Orders can be fulfilled out of a single warehouse or utilize the vast enterprise of brick and mortar networks currently in place.   

 

VuePoint also delivers several features that enable sales and marketing managers to monitor key sales data and trends. Affiliations, partnerships, and special promotion offers can be monitored completely through Channel Manager's profile reporting.

 

  • Streamlined order management and fulfillment
  • Unified view of the customer across multiple channels
  • Integration of marketing, customer transaction, and customer service channels
  • Real-time operational visibility and access to customer transaction data
  • Accommodation of complex business rules and exception processing
  • Flexible integration with leading retail/distribution applications, including: warehouse management, logistics, finance, tax reporting, credit card authorization, merchandise planning, enterprise retail systems and list management via nVue
  • Immediate inventory reservations/available to promise/inventory management

     

 

During the Sale
  • Fast and easy order taking for new and existing customers
  • Advanced searching of products and available inventory
  • Suggest cross and up sells
  • Take coupons, redeem gift certificates, or apply customer credits
  • Discount specific items, total order or shipping prices manually
  • Detailed audit trail of CSR comments and payment history
  • Real-time integration into credit card merchant services for fast and easy authorizations, captures, voids and credits
  • Add / edit customer information on-the-fly
  • Easily signup customers to mailing lists or email campaigns
Customer Service
  • Comprehensive customer and order searching
  • Powerful  access into customer order history
  • Full online customer access to order status and shipment tracking
  • Easily provide order status and tracking information over the phone or by email
  • Real-time view into inventory status and status of back ordered items

Last Updated on Tuesday, 03 February 2009 10:39
 

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